Find here the answers to the most common questions about Lucida Box. From the subscription processes to how to publish in our book. If you have further enquiries, please don’t hesitate to contact us.
When will the next box be shipped?
Lucida ZERO will be shipped from London on April 31, 2019.
Which countries do you ship to?
We ship everywhere in the world that accepts deliveries. Please note that each country has its own international mail rules and we are not aware of 100% of them. The boxes are sent from London as a “gift” parcel.
I need help, who do I contact?
You can fill out our contact form here, or send an email to firstname.lastname@example.org.
How can I be featured in the publications?
Each box includes a challenge that will be the theme of the next publication. For your photos to appear in Lucida Box’s collectible book you must send them to email@example.com in a downloadable link, in high resolution, following the bases of said challenge.
Your photos may be selected for physical publication, or for any of our digital platforms.
Lucida Box reserves the right to cure its content and will not necessarily publish 100% of the material received.
How can I cancel my subscription?
You can cancel your subscription at any time by sending an email to firstname.lastname@example.org (preferably with the subject: CANCEL) and we will do it immediately.
Please note that the fees already paid are not returned. If your payment has already been processed, you will receive the box for that period and you will stop receiving them from the following.
When will I be charged??
The first payment is made at the time of subscription, and the following fee will be automatically charged 3 months later.
You will receive an email before each new payment, and a receipt after each successful payment.
When will the box arrive?
Once dispatched you will receive a notification via email.
Estimated delivery times after dispatch date:
Europe: (Between 4 and 7 days)
United States and Canada: (Between 15 and 30 days)
Latin America: (Between 20 and 40 days)